Client Install: 3CX for an Ipswich law firm
Last week we went live with a new 3CX VoIP telephone system for an Ipswich based law firm. Our client had been having significant issues with their existing phone system through another supplier who was based overseas, which frequent outages and was unable to be used by staff working from home, they were also in the process of moving to a transcription service for their phone calls to integrate with their practice software. They were referred to FortiTech by an existing client, and we were more than happy to help.
Using AI to generate greetings for 3CX phone systems
When a potential customer calls your business, the first voice they hear sets the tone. It might be a voicemail message or an interactive voice response (IVR) system – either way, it matters. But crafting that perfect message can be time-consuming, and let’s face it, not everyone’s cut out for voiceover work. That’s where AI can come to the rescue.
David speaks: Cyber Security Training for a Brisbane Conveyancing Firm
David has once again been delivering Cyber Security Awareness Training, this time it was for one of our Brisbane based Conveyancing clients, David visited them onsite to conduct a hybrid training session from their boardroom with 4 of the team joining via Zoom.
Tech Tips: The basics of using 3CX
Just started using 3CX or need a quick refresher? This easy-to-follow guide breaks down the most common call functions—like transfers, conferencing, parking, and voicemail—plus tips for using Yealink phones and understanding BLF. Perfect for anyone who wants to get the most out of their VoIP system without the tech jargon.
Client Install: Seamless Office Move for a Brisbane CBD Legal Services Firm
After helping this client with their office relocation back in 2022, we were excited to be called in again to support their growing team's move to a new Brisbane office. With more staff, more equipment, and a tight timeframe, they needed everything relocated, reinstalled, and fully operational with minimal disruption. Our team handled the entire technology setup—from computers and phones to networking and Wi-Fi—ensuring a smooth transition and a fresh start on day one. Find out how we did it in our latest blog.
Pinch Payments: The Easy Way to Automate Payments in Xero, MYOB & QuickBooks
Tired of chasing late payments? Pinch Payments automates invoice payments in Xero, MYOB, and QuickBooks. Get paid faster with secure, PCI-DSS compliant transactions. Find out more about this Brisbane based business in our latest blog.
Tech Tips: The Top 6 Features of Microsoft Edge
Is Microsoft Edge better than Google Chrome? Well, with these top 6 features, it definitely gives some food for thought. Dive into our latest blog to learn about 6 great features of Microsoft Edge that you could use in your business.
MFA Explained: A Simple Way to Boost Your Business Cybersecurity
Passwords alone aren’t enough to protect your business. That’s why multifactor authentication (MFA) is one of the easiest and most effective ways to secure your accounts and reduce the risk of cyberattacks. In this blog, we explain what MFA is, how it works, and why it’s especially important for small businesses in Australia—along with practical examples and tool recommendations.
David Speaks: Cyber Security Awareness Training for Brisbane Transport company
This week David led a cyber security training session for the staff of a Brisbane based transport company.